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Where is my shipment ?
Once your shipment has departed you will be sent a World Baggage "Pre-Alert" with flight or Vessel details. You can monitor your shipment around the world using our Track and Trace facility.
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What is the most cost effective way to send my shipment ?
We can offer a full range of tailor made multi modal transport options to suit your individual needs and budget. To discuss your requirements In greater detail please contact us and our team of logistics experts will be happy to help you.
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How do I insure my shipment ?
Airport to Airport services are automatically covered by International Airlines, they have a limited liability of USD $20.00/kg between the airport of departure and airport of arrival for loss or damage. Port to Port services carried by shipping lines offer no such cover. Both shipments are carried on the basis of “shipper’s risk”. Which means it is the responsibility of the sender (you) to insure their shipment for loss or damage. World Baggage can arrange to attain a marine transit insurance policy on your behalf. Go to our insurance Information page for more details. Please Note - You will need to complete an itemized inventory per bag/box with the nominated value per item down load the insurance packing list now.
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What documentation do I need for personal effects shipments ?
Importing into Australia you will require several documents in accordance with Australian customs services.
- Packing list
- Australian customs "unaccompanied personal effects form"
- Copy of your passport and contact details here in Australia.
Exporting to some countries will require a documentation to be completed prior to departure from Australia.
Simply follow the step by step Quote Request form or contact us
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How do I make payment ?
We accept most major credit cards, company checks, electronic funds transfer (EFT), Telegraphic transfers (T.T.'s) or cash. Sorry, no personal checks. Click here to pay online.
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What is excess baggage ?
There is a limit on the amount of free checked and carry on baggage that you can take with you on your international and domestic travel. All baggage in excess of your free baggage allowance will incur additional charges, these rates vary depending on the airline you are flying with, the destination you are traveling to and the ticket class. Its best to check with your airline to confirm these rates.Get a quote now and save as much as 70% on the airlines excess baggage.
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How much baggage is allowed as part of the free baggage allowance ?
All airlines determine their free baggage allowance subject to the destination you are traveling to and the ticket class. The following list is a general guide for carry-on and checked luggage, please check with your airline for specific information.
Free Carry-On baggage allowance
Free Checked baggage allowance
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How much does the airline excess baggage cost ?
Excess baggage charges imposed by the airlines are expensive and are generally based on "1.5% of the full priced economy class airfare (expressed as a perkilogram rate) taken onboard as excess baggage" to your destination. Click here for a World Baggage fast quote and save.
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What do I do if I have more than the free airline baggage allowance ?
You have two choices. Either pay the expensive airlines excess baggage rates or use World Baggage and save as much as 70 per cent on your excess baggage to some destinations. Click here for a fast quote.
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What is the most cost effective way to send my stuff ?
We have a range of service options to suit all your needs and budget. From "Airport to Airport" and "Port to Port" services to the full delivery to door service, "World Baggage-plus". We can even get your stuff back to Australia via our inbound service. Click here now for a fast quote.
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What service options are available ?
Airport to Airport
Transported via air from the nominated departure airport.
Delivered to the international customs airport of your choice.
Does not include any destination terminal fees.
Does not include any customs duties or taxes that may be applicable.
Obligation free fast quote function.
Simple online booking process.
Port to Port
Transported via sea from the nominated departure Sea Port.
Delivered to the international Sea Port/Container Freight Station (CFS) of your choice.
Does not include any destination terminal fees.
Does not include any customs duties or taxes that may be applicable.
Obligation free fast quote function.
Simple online booking process.
Delivery to Door
Transported via air from the nominated departure airport and delivered to the address of your choice.
All prices provided are fully inclusive.
Does not include any customs duties or taxes that may be applicable.
Obligation free fast quote function.
Simple online booking process.
Inbound
Picked up from the over seas address of your choice.
Transported via air from the nominated departure airport and delivered to the address of your choice in Australia.
All prices provided are fully inclusive.
Does not include any customs duties or taxes that may be applicable.
Obligation free fast quote function.
Simple online booking process.
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What additional service options are available ?
Pick up We can arrange for a local pick up from your nominated address.
Secure bag wrap World Baggage Secure Bag wrapping is shrink-wrapped over the entire item, sealing it against the elements and, most importantly, making the contents secure. Once sealed, a quick inspection is all that is required to check over the item for evidence of tampering or damage.
Palletization (sea shipments only) World Baggage load and stack your individual pieces on to a plastic pallet before shrink-wrapping over the entire pallet, sealing it against the elements and, most importantly, making the contents secure. Once sealed, a quick inspection is all that is required to check over the item for evidence of tampering or damage.
Customs The Australian Customs Service is the Australian Federal Government agency responsible for managing the security and integrity of the Australian border, facilitating the movement of legitimate international travelers and goods, and collecting border related duties and taxes. All shipments must be reported to Customs for assessment. Any goods imported into Australia may be subject to Customs duty and/or GST and other taxes. World Baggage can process the customs clearance of your personal effects on your behalf.
Insurance Should you want the peace of mind, or feel the value offered in the event of a mishap by either service isn’t enough…then ask World Baggage about a "marine transit insurance" policy.
World Baggage can arrange to attain a marine transit insurance policy on your behalf. Please go to our Insurance Information page for more details
Please Note - You will need to complete an itemized inventory per bag/box with the nominated value per item down load the insurance packing list now
Delivery We can arrange for a delivery of your shipment to your nominated address.
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What if the Country I want to send my luggage to is not on your list ?
Sending your luggage may still be possible it’s just that we are unable to automate it or the destination country may have special requirements that we need to discuss with you. Please contact us
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How do I pack my excess baggage ?
It is important to remember your excess baggage has to travel to the other side of the world and it is your responsibility to ensure your excess baggage is packed securely and addressed appropriately. For your convenience we have created some Handy D.I.Y packing tips you might want to check out before you send your shipment.
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How do I label my shipment ?
Ensure that all items are clearly labeled both inside and outside in English. Every item must have name and address including country of destination. You may use the local language on additional labels.
Any baggage received with out address labels attached will incur an additional "labeling fee" ($20.00).
Click here for the free World Baggage label maker.
packing tips
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Do I seal my boxes, bags or cartons ?
YES - We do not need to know or see what is inside. All shipments may be subject to x-ray examination and search if necessary, in accordance with the Department of Transport and Regional Services (DoTaRS) requirements and government legislation. packing tips
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Dangerous goods - what can’t I pack ?
A number of common household items, whilst seemingly innocuous in everyday life, are regarded as dangerous goods and consequently are not permitted for carriage by passengers in their checked or carry-on baggage and nor are they permitted to be sent via any of the World Baggage services. Carrying dangerous goods aboard an aircraft is an offence and may be subject to severe penalty. Failure to declare Dangerous goods in your shipment may be subject to fines of $46,000.00 and or seven years in prison.
For more information about prohibited items.
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How do I get my shipment to you ?
We can arrange for a local pick up from your nominated address. Simply follow the step by step Fast Quote or contact us. Packages should be ready for collection at the front of your home, hotel or business at the arranged collection time to minimise delays. Alternatively make an appointment to deliver the shipment directly to us. contact us
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What documentation do I need to supply ?
The booking process has been designed so that the essential documentation required is automatically generated for you. You simply follow the instructions on the Booking Confirmation Email. In order to enhance security of the delivery process and to streamline the Customs Clearance process in the destination country, it is a requirement that you photocopy/scan the photograph page of your passport and to complete the World Baggage Packing List template with as much detail as possible. The photocopy/scan and Packing List should also be handed to the World Baggage Representative at pick up, alternatively they can be emailed or faxed. There are also some other country specific customs information depending on your destination and we strongly advise that you check this link.
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What other paperwork do I need to complete ?
You may need to complete additional customs documentation depending on your destination and we strongly advise that you check this link customs information.
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What is chargeable weight ?
When sending excess baggage around the world, airlines determine "chargeable weight" by the either the "gross weight" (how heavy it is) or the "volume weight" (how much space it takes up). As you can appreciate, space on board an aircraft is at a premium, this ensures you only pay for what you use. For further details go to the chargeable weight calculator
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How is the chargeable weight calculated ?
Chargeable weight is calculated on either the gross weight or the volume weight, depending on which is greater. All shipments are subject to confirmed measures and weights prior to invoicing and dispatch by World Baggage. For further details go to the chargeable weight calculator
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What is gross weight ?
Sometime known as the "Provided Weight". This is simply how heavy your shipment is. All shipments are subject to confirmed measures and weights prior to invoicing and dispatch by World Baggage.
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What is volume weight ?
This is simply how much space your shipment takes up. All shipments are subject to confirmed measures and weights prior to invoicing and dispatch by World Baggage. To calculate volumetric weight in kilos, multiply the L x W x D (cm) of your luggage and divide by 6000. Or…For further details go to the chargeable weight calculator
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What is a cubic meter ? (CBM)
When sending your shipment via our Port to Port service, you can send as much or as little as you would like based on a minimum charge of 1 cbm or up to 1000kgs of gross weight. A cubic meter is quite literally 100cm x 100cm x 100cm (HxWxD). If you exceed 1 cbm you are simply charged for the additional part there of (not an additional cbm necessarily). All shipments are subject to confirmed measures and weights prior to invoicing and dispatch by World Baggage. To calculate a cubic meter measurement, multiply the L x W x D (cm) of your stacked luggage and divide by 6000, divide this figure by 167. Or…For further details go to the chargeable weight calculator
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What is the heaviest each bag or box can be ?
While there is no maximum weight, we don't want you or us injuring ourselves trying to pick up your bag. If you cannot lift your baggage then how can our driver? Health & Safety regulations limit the gross weight of individual items of luggage to 32kg. Please notify us if you have individual items exceeding 32kg in weight so we can make suitable arrangements to have these items picked up.
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Do you pickup or deliver on weekends or public holidays ?
No, we do not pick-up or deliver on weekends or Public Holidays.
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Do I need to provide ID during pick-up ?
Yes you do.
Acceptable forms of ID are :
Passport
Drivers License (Photo ID)
National ID Cards (Photo ID)
Unacceptable forms of ID are :
Student Union Card
Club Membership
Social Security Card
Credit Cards
Bank Cards
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Are there charges payable at the destination ?
Based on our delivery to door service, World Baggage plus…No, there are no destination terminal fees payable, these are included in the price.
Based on our Airport to Airport service and the Port to Port service offered by World Baggage…, Yes, there will be airline or port terminal fees payable upon arrival. These charges are determined by the airport or port authority at country of final destination and payable prior to the release of your shipment.
Note - These charges are not levied by World Baggage.
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Airport storage ?
All airports around the world offer different periods of free storage upon arrival of your shipment. It is your responsibility to ensure you have processed and collected your shipment to avoid additional storage charges. All Sea ports and Container Freight Stations (CFS) offer different periods of free storage upon arrival of your shipment also (generally 3 days from the date cargo is available). It is your responsibility to ensure you have processed and collected your shipment to avoid additional storage charges. Click here for international airports free Airport Storage Guide.
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What about customs duties and taxes ?
Duties, sales tax, G.S.T., V.A.T. vary from country to country and generally if you have owned your personal effects for more than 12 months no taxes are payable. You may be asked for receipts to prove ownership and date of purchase. Note: No services offered by World Baggage include duties or taxes; it remains the responsibility the shipper/sender. If duties and taxes are levied on your shipment, they will be payable directly to the customs authority prior to the release of your shipment. For more customs information consult your destination countries government authority responsible for customs.
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Does World Baggage offer student discounts ?
We offer the most competitive rates and quality service. Our rates and services are tailored to meet the needs of the student community. Check out our specials!
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