Definitions

Sender/Consignor
Person who delivers a consignment to a carrier for transporting it to a consignee named in the transportation documents.

Receiver/Consignee
Person named by the sender/consignor in the transportation documents (such as an air waybill or bill of lading) as the party to whose consignment will be delivered at the airport/port of destination.

Personal Effects
The conditions of service are that you are sending your personal effects only. Under no circumstance, must you pack any item that has a commercial value or anything that is considered a prohibited item.

Value for Insurance
The value you enter here should represent the total replacement value of your used personal effects you have detailed in the contents field. 

Declared Value for Customs
The value you enter here can represent the depreciated value of your personal effects (not to be confused with the replacement value for insurance purposes). The Declared Value for Customs will serve as the basis for the calculation of any potential duties and taxes as determined by customs at final destination. Please be aware that country specific duties & taxes may be applicable if thresholds are exceeded. For more customs information click here.

How to Complete Your Contents Information
It is a Customs requirement that when transporting your personal effects you detail the contents of your luggage. Doing this accurately reduces the customs clearance time. You need to detail the main items of the contents. E.G.1 If sending a suitcase for example, the detail required in these fields would be : Trousers x 2, shirts x 4, shorts x 2, wash-bag x 1, hairdryer x 1, socks & underwear Note: Please remember that perfumes and aerosols are flammable items and considered dangerous goods and as such should not be packed. E.G.2 If you were sending your golf clubs, the detail required would be : Clubs x 14, Shoes x 1, assorted accessories.

Chargeable Weight
Chargeable weight is calculated based on the greater of gross weight or volume weight.

Volume Weight
Volume weight is calculated based on a cargo's size, measurement or dimensions and with the use of the following formula. Using the Metric System: L x W x H in centimetres (cm.) / 6,000 = vw (in kgs.) Note: Inbound service and Delivery to Door services: L x W x H in centimetres (cm.) / 5,000 = vw (in kgs.)

Gross Weight
Gross weight is the figure that is indicated outright on a cargo weighing scale.

Cubic Meter (CBM)
Cubic meter is 100cm x 100cm x 100cm (HxWxD) Using the Metric System: L x W x H in centimetres (cm.) / 6,000 = vw (in kgs.) / 167 = CBM. 

Minimum Freight Charge
All shipments are subject to a minimum freight charge. Once the shipment exceeds the minimum freight charge the rate per kilogram will apply.

Airline Excess Baggage
1.5% of the full economy class adult fare per kilogram; taken on board as 'excess baggage'.

Unaccompanied Baggage
75% of the IATA cargo rate. Must be sent as cargo prior to departure. Must have a valid ticket. Subject to space availability.

Destination Terminal Fees
Airport or Port terminal fees payable upon arrival. These charges are determined by the Airport or Port authority at country of final destination and payable prior to the release of your shipment.

Pre Alert
Pre-Alert and all attachments shall be sent by email on or before the flight, sailing or departure date. It will include:

  • Airline/Vessel and Flight/Voyage numbers
  • House and Master air waybill numbers actual date of departure
  • Actual date of departure
  • Estimated date of arrival at destination Airport/Port
  • International cargo location and contact information
  • Step- by-Step destination guide
  • Track and Trace
SURCHARGE SCHEDULE LIST

WORLD BAGGAGE has a number of surcharges relating to the Online Self-Service that may be applicable in addition to the delivery charge. All fees and surcharges are quoted in Australian dollars (AUD) and are inclusive of GST (where applicable). WORLD BAGGAGE reserves the right to introduce new and/or vary its surcharges from time to time.

Correct Weight/Dimensions Charge

Applicable transport charge for the additional chargeable weight to the destination.

Prohibited Goods Return Charge

Forfeit of the cost of the booking charges paid for the transport of the Prohibited Online Goods plus any additional transport charges applicable for having the Goods returned to you.

Booking Alteration Charge

$35.00

A surcharge is applied to any consignment that requires an alteration to documentation once prepared for dispatch.

Plus any additional transport charge that may be applicable as a result of a change in documentation.

Address Correction

$35.00

A surcharge is applied per shipment when the destination address provided by the Shipper is incomplete, outdated or incorrect and World Baggage and or its agent is subsequently unable to deliver the shipment.

Plus any additional transport charge that may be applicable as a result of a change in address.

Over Sized Piece

$58.00

A surcharge is applied when any piece has a single dimension in excess of 120cm, or when any pallet has a base dimension in excess of 120cm.

Over weight Piece

$58.00

A surcharge is applied when any piece in a shipment has a scale weight in excess of 70kg.

Consignee name change

$55.00

A surcharge is applied when a consignee name change is requested.

Note it is not always possible to amend consignee name on consignments that have already been dispatched. 

Cancellation Charge

$50.00

A surcharge is applied to any consignment that is cancelled after a booking has been confirmed.

After dispatch, you forfeit of the cost of the booking charges paid plus any additional transport charges applicable for having the Goods returned to you.

Futile Collection Charge

$25.00

A surcharge is applied when collection is attempted and sender does not have consignment available at the time, date and location specified as per their booking

Waiting Dispatch Charge

$0.00 to 10 minutes then $100 per hour charged in 5 minute increments.

Re-delivery charge

$25.00 for each re-delivery until delivery is completed.

Fee applies where an initial attempt to deliver a consignment fails and is returned to our depot for further processing requiring a subsequent delivery or customer pick-up from depot.

Return Charge

Applicable transport charge for the return delivery.

Proof of Delivery Charge

$10.00

A surcharge is applied for each hard copy of a "Proof of Delivery" (POD) requested per consignment.

Paperwork Charge

$15.00

Remote Area Delivery

A surcharge is applied per shipment when the pick up or delivery destination location is remote.

Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.

$30 or $0.60/kg if higher

Please click here to search for Remote Areas

No Address labels

$20.00

A surcharge is applied for any consignment received with out address labels affixed to each box/bag or suitcase being sent will incur a $20.00 fee, plus any additional transport charges applicable for having the Goods returned to you.

Packaging Service Charge

Applicable packaging charges as quoted by WORLD BAGGAGE.

Storage Charge

$1.00/item/day.

A surcharge is applied if requested to hold, store or delay uplift.  

$1.00 per item per day for each day the Goods are stored.

Members Area / Pay Deposit

Log in to continue your existing bookings/saved quotes or pay deposit for bookings.

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