Freight Insurance
Transit Insurance.
When sending anything around the world let alone your prized and much loved possessions, there is an inherent risk that something could happen to your consignment in transit. At World Baggage we understand how important your personal effects are to you and we do our level best to make sure your consignment arrives safe and sound in the same condition as it was shipped.
Free Insurance* on all consignments.
At World Baggage,
when sending your personal effects
around the world, we believe everyone should be able to enjoy the
peace of mind that transit insurance can bring. That's why we offer Free insurance on all consignments up to
the value of AUD 500.00*. For consignments requiring additional insurance,
you can get an instant quote for the sum to be insured. Our Transit insurance
allows you the peace of mind that should anything happen you will be able to
make a quick and easy claim against your own policy. Please note your packaging (suitcase/bag/box) is not covered under the insurance policy.
*Product Disclosure
Statement
Our Product Disclosure Statement, or PDS, is designed to
provide information about us and our insurance offer. It describes, in detail,
our cover, policy information such as how we determine your premium, and claims
requirements. It also includes definitions in case you're not aware of
important insurance terms.
Unless otherwise
specified in the policy schedule, voyages/transits from ports and/or places
world-wide to Australia, within Australia & from Australia to ports and/or
places world-wide are insured by road, rail, air, sea & postal conveyances.
However, this insurance specifically excludes voyages/transits to from or
within:
Africa: Algeria, Central
African Republic, Chad, Democratic Republic of Congo*, Eritrea, Ethiopia,
Guinea, Cote D’voire (Ivory Coast)*, Kenya, Madagascar, Nigeria, Rwanda, Sierra
Leone*, Somalia*, Sudan* & Zimbabwe*;
Caribbean: Cuba*;
Eastern Europe: Belarus*,
Georgia, Tajikistan, Turkmenistan & Uzbekistan;
East Asia: North Korea*;
South Asia: Afghanistan*,
Iran* & Pakistan;
Southeast Asia: Burma
(Myanmar)*;
Western Asia: Iraq*,
Lebanon*, Liberia, Syria* & Yemen;
South America: Bolivia,
Colombia;
Other: Any country where
local legislation precludes the insurance from being placed outside of that
country or requires insurance to be placed in the locality of that country.
* Subject to United Nations resolutions or the
trade or economic sanctions, laws or regulations of Australia, European Union,
United Kingdom or United States of America.
How do i make a claim?
In the unlikely event that your consignment is lost or damaged in transit, you will need to submit a claim form.
When submitting your claim form you will need to
attach supporting documentation and return via email to claims@worldbaggage.com.au
What other documents do I need ?
In addition to submitting the above mentioned claim form, you will need to submit any/all supporting documentation listed below.
Lost in transit item(s)
A commercial sales invoice, purchase invoice or
an equivalent verifiable document substantiating the value of item(s) lost in
transit must be submitted to demonstrate the value of such item(s) at the time
of loss.
Damaged in transit item(s)
A written repair / replacement quote must be
submitted to demonstrate the value of item(s) damaged or if a total loss, at
the time of loss. .
Clear coloured photographs of all damaged items.
Shipping documents (Bill of Lading / Airway bill
/ Consignment note) if applicable.
Valued inventory (copy of) relating to the
household goods and personal effects which were moved and declared for
insurance purposes.
Delivery docket or Packing list, which has been
endorsed by the receiver at the time of delivery as “package received damaged”
and co-signed by the delivery driver. This document is proof of damage at the
time of delivery.
Pre-shipment condition report for motor
vehicles, if applicable.
Pre-shipment valuation certificate for antiques,
if applicable.
When should i make a claim?
If a consignment is received damaged, but damage is not
apparent at the time of delivery, then the client has strictly 7 business days to report such damage. For items
which are lost in transit, the client has strictly 7 business days to report the loss,from
the date which the client becomes aware of the loss. Such damage or loss
will be deemed to have occurred during the period of transit. Absolutely
no consideration whatsoever will be given to damaged / lost items where the
loss is notified 7 business days
after delivery. (Note: Business days does not include public holidays or
weekends).