Testimonials

Kim, inbound from Naples said...

Many thanks, I am delighted to advise that your very efficient Operations Dept arranged for the delivery of my package yesterday afternoon….and all in good order, I should add. I couldn't be more happy with the service of World Baggage and would happily use you again, and recommend you to others. Cheers!

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Abi, Italy said...

A big thank you to World Baggage! The box arrived on Friday. I will use you again when the need arises. Thank you very much, Ciao!

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J of Paris, France said...

The box arrived safely yesterday after it's circuit around CDG, was a pleasure doing business with you guys, thanks :)

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Useful Freighting Info

At World Baggage, we know how confusing it can be to ship personal effects overseas, which is why we've put together some useful freighting info. Below is a list of the most frequently-asked-questions; if you still can't find the answer you're looking for, don't hesitate to contact us and we'll be more than happy to help!

1. Service Options

What is excess baggage?

There is a limit on the amount of free 'checked' and carry-on baggage that you can take with you on your international and domestic travel. All baggage in excess of your free baggage allowance will incur additional charges, these rates vary depending on the airline you are flying with, the destination you are traveling to and the ticket class. It's best to check with your airline to confirm these rates. Get a quote now and save as much as 70% on the airlines excess baggage.

How much baggage is allowed as part of the airlines free baggage allowance?

All airlines determine their free baggage allowance subject to the destination you are traveling to and the ticket class. The following list is a general guide for carry-on and checked luggage, please check with your airline for specific information.

Free Carry-On baggage allowance

  • 7kg (15lbs)

Free Checked baggage allowance

  • International First class: 40kg (88lb)
  • Business class: 30kg (66lb)
  • Economy: 20kg (44lb)

Get a quote now and save as much as 70% on the airlines excess baggage.

What is the most cost effective way to send my excess baggage?

We have a range of service options to suit all your needs and budget. From "Airfreight" and "Sea freight" services to the full "Courier to door" service, We can even get your excess baggage back to Australia via our "inbound" service.

Click quote now for a fast quote.

What service options are available?

Air Freight

  • Transported via air from the nominated departure airport.
  • Delivered to the international customs airport of your choice.
  • Does not include any destination terminal fees.
  • Does not include any customs duties or taxes that may be applicable.
  • Obligation free fast quote.
  • Simple online booking process.
  • Track your air freight online.

Sea Freight

  • Transported via sea from the nominated departure Sea Port.
  • Delivered to the international Sea Port/Container Freight Station (CFS) of your choice.
  • Does not include any destination terminal fees.
  • Does not include any customs duties or taxes that may be applicable.
  • Obligation free fast quote function.
  • Simple online booking process.

Courier to Door

  • Transported via air from the nominated departure airport and delivered to the address of your choice.
  • All prices provided are fully inclusive.
  • Does not include any customs duties or taxes that may be applicable.
  • Obligation free fast quote function.
  • Simple online booking process.
  • Track the progress of your courier to door service online.

Inbound (door to door)

  • Picked up from the overseas address of your choice.
  • Transported via air from the nominated departure airport and delivered to the address of your choice in Australia.
  • All prices provided are fully inclusive.
  • Does not include any customs duties or taxes that may be applicable.
  • Obligation free fast quote function.
  • Simple online booking process.
  • Conveniently track the progress of your Inbound service.

What additional service options are available?

Pick Up

We can arrange for a local pick up from your nominated address. Simply enter your postcode in the 'additional service' box when getting a quote or making a booking. You nominate your preferred time and date.

Secure Bag Wrap

World Baggage Secure Bag wrapping is tamper evident plastic film, shrink-wrapped over the entire item, sealing it and, most importantly, making the contents secure. Once sealed, a quick inspection is all that is required to check over the item for evidence of tampering or damage.

Additional Insurance

Should you want the peace of mind, or feel the value offered in the event of a mishap by either service isn't enough...then ask World Baggage about a Marine Transit Insurance policy.

World Baggage can arrange to attain a Marine Transit Insurance policy on your behalf. Please go to our Freight Insurance information page for more details

Please Note - You will need to complete an itemised inventory per bag/box with the nominated value per item.

Customs

The Australian Customs Service is the Australian Federal Government agency responsible for managing the security and integrity of the Australian border, facilitating the movement of legitimate international travellers and goods, and collecting border related duties and taxes. All shipments must be reported to Customs for assessment. Any goods imported into Australia may be subject to Customs duty and/or GST and other taxes. World Baggage can process the customs clearance of your personal effects on your behalf. Please contact us to discuss

Delivery

We can arrange for a delivery of your shipment to your nominated address.

2. Costs and Charges

How much do the airlines charge for excess baggage?

Excess baggage charges imposed by the airlines are expensive and are generally based on "1.5% of the full priced economy class airfare (expressed as a per kilogram rate) taken on-board as excess baggage" to your destination.

What is the most cost effective way to send my excess baggage?

We have a range of service options to suit all your needs and budget. From "Airfreight" and "Sea freight" services to the full "Courier to door" service, We can even get your excess baggage back to Australia via our "inbound" service.

What is the cost of using World Baggage to send my excess luggage?

The cost varies based on:

  • Total chargeable weight of your excess baggage shipment.
  • Destination of your excess baggage shipment
  • Type of service
  • Additional service options

Please use our obligation- free fast quote tool on our home page to assist you with pricing and save as much as 70% on airlines excess baggage charges.

What payment options are available?

We accept most major credit cards, company checks, electronic funds transfer (EFT), Telegraphic transfers (T.T.'s) or cash. Sorry, no personal checks.

Are there any cancellation fees?

Bookings can be cancelled up to 72 hours prior to the scheduled time of pickup without charge. Later than this and a cancellation fee of AU$85.00 will be charged. Cancellations cannot be made within 48 hours of a scheduled pickup. Every effort will be made to limit the cancellation fee

Are there charges payable at the destination?

Based on our Courier to door service...No, there are no destination terminal fees payable, these are included in the price.

Based on our Airfreight service and the Sea freight service offered by World Baggage..., Yes, there will be airline or port terminal fees payable upon arrival. These charges are determined by the airport or port authority at country of final destination and payable prior to the release of your shipment.

Note - These charges are not levied by World Baggage.

What about customs duties and taxes?

Duties and taxes vary from country to country and generally if you have owned your personal effects for more than 12 months no taxes are payable.

You may be asked for receipts to prove ownership and date of purchase.

Note: No services offered by World Baggage include duties or taxes; it remains the responsibility the shipper/sender. If duties and taxes are levied on your shipment, they will be payable directly to the customs authority prior to the release of your shipment.

For more customs information consult your destination countries government authority responsible for customs.

Does World Baggage offer student discounts?

We offer the most competitive rates and quality service, and our rates and services are tailored to meet the needs of those on a tight budget, such as the student community.

Storage?

All airports around the world offer different periods of free storage upon arrival of your shipment. It is your responsibility to ensure you have processed and collected your shipment to avoid additional storage charges.

All Sea ports and Container Freight Stations (CFS) offer different periods of free storage upon arrival of your shipment also (generally 3 days from the date cargo is available). It is your responsibility to ensure you have processed and collected your shipment to avoid additional storage charges.

Click here for international airports free Airport Storage Guide.

3. Bookings

How do I book a World Baggage service?

Step1. Get a free fast quote
Simply select the type of service required and any additional service options to get your quote instantly.

Step2. Make a booking
Once you have obtained your quote, simply follow and complete the online booking process. A booking confirmation with specific details of your shipment will be emailed. Pickups scheduled or drop/delivery appointments made. Note: Sender and Receiver information and shipment details will be required.

How many days in advance do I need to book a World Baggage service?

We need as little as 24hrs advance notice to confirm your booking. During the booking process you can nominate the date and preferred time you would like to have your shipment collected or the day you would like to deliver your shipment to World Baggage. The booking confirmation you receive will then detail the required pickup/delivery date.

I am sending my luggage to a hotel or resort. How do I enter this information?

During the booking process, please enter the hotel or resort's name and delivery address details.

In the special instructions section, please indicate that you are a guest and provide your hotel booking reference number. This will assist the hotel to locate you in the own booking records.

If I am going on a cruise can World Baggage ship my excess luggage directly to the port?

Yes we can. Please enter the name of your Cruise Ship, Cabin Number and any additional information in the Special Instructions fields provided on the booking page. Please also inform the Cruise Line and advise them of the delivery of your luggage by World Baggage.

What if my booking details change?

If you need to change any details of your booking, sign-in to the existing members area on the World Baggage website, select which booking requires amending and change the date details. You can amend these details up to 5 days prior to pick-up.

Click here to sign-in to the existing members area

What is the country I want to send my unaccompanied baggage to is not on your list?

Sending your luggage may still be possible it's just that the destination country may have special requirements that we need to discuss with you and or rates have to be obtained.

Please contact us to discuss.

How far in advance can I book a World Baggage service?

You can book our service as far in advance as you want. We strongly recommend that you book the World Baggage service no later than 48hours prior to the pick-up date. We need as little as 24hrs advance notice to organise collections in Australia Monday to Friday.

Click here to make a booking

4. Documentation

What documentation do I need to supply?

The booking process has been designed so that the essential documentation required is automatically generated for you.

You simply follow the instructions via the online booking and confirmation email.

You will have to complete a detailed packing list or inventory (online) and provide a copy of the photo page of your passport. Additional documents may be required before your shipment can depart.

Please see the documentation section on our website or contact us.

All relevant documentation must be received before your shipment is ready for transit.

What other paperwork do I need to complete?

You may need to complete additional customs documentation depending on your destination.

Please see the documentation section on our website or contact us.

5. Packing

Does World Baggage supply boxes?

No, World Baggage does not supply any packaging materials. Having said this you can send any box, bag, or suitcase you like.

Click her for the free label maker

How should I pack my excess baggage?

It is important to remember your excess baggage has to travel to the other side of the world and it is your responsibility to ensure your excess baggage is packed securely and addressed appropriately. For your convenience we have created some Handy D.I.Y packing tips you might want to check out before you send your shipment.

Will World Baggage pack my excess luggage for me?

No. The responsibility for packing your luggage remains with you. It is also your responsibility to ensure that your luggage is robust and in good condition to protect the contents during the delivery process.

For more information check out our Packing Tips

What items should I not pack?

Please go to our prohibited items list for more information. The commodities listed are NOT acceptable for transport UNDER ANY CIRCUMSTANCES.

Please also remember that perfume and aerosol cans are flammable and therefore considered a dangerous substance and must not be packed.

Although World Baggage will do all that we can to expedite the delivery process we will NOT be held responsible for delays due to the packing of high value or Prohibited Goods.

What are considered dangerous goods?

A number of common household items, whilst seemingly innocuous in everyday life, are regarded as dangerous goods and consequently are not permitted for carriage by passengers in their checked or carry-on baggage and nor are they permitted to be sent via any of the World Baggage services. Carrying dangerous goods aboard an aircraft is an offence and may be subject to severe penalty.

Will my luggage be x-rayed?

Sending your luggage through World Baggage ensures that every single consignment is processed through a stringent security screening process that may include X-Ray. Please be aware that camera film and other items may be harmed during this process. Insurance is therefore limited for damage against these items.

For more information about prohibited items

What do I have to do to prepare my items for pick-up?

Make sure you have an address label with the receivers details affixed to each box or bag and have your copy of your photo ID available to present to the driver. Make sure your items ready to go as our drivers will not wait for you to finish packing.

How do I label my shipment?

Ensure that all items are clearly labelled both inside and outside in English. Every item must have name and address including country of destination. You may use the local language on additional labels.

Click here for the free World Baggage label maker. Any baggage received without address labels attached will incur an additional "labelling fee" ($20.00).

Should I seal my boxes, bags or cartons?

YES - All shipments may be subject to x-ray examination and search if necessary, in accordance with the Department of Transport and Regional Services (DoTaRS) requirements and government legislation.

What should I use as padding for my sports equipment?

We recommend using towels or other non-essential items to pad skis or other equipment. Do not use ski jackets or other clothing for this purpose. Be careful not to overstuff bags on soft-sided cases.

6. Pickup and Deliveries

Where can I have my luggage picked-up from?

Our customers can nominate a pickup from any address worldwide.

Can I deliver my unaccompanied luggage to an excess baggage warehouse?

Yes, you can. You must complete an online booking prior to delivering your shipment.

Click here to view our locations

How do I get my shipment to you?

We can arrange for a local pick up from your nominated address or you can deliver your shipment to one of our World Baggage receival warehouses.

Simply follow the step by step online booking.

Packages should be ready for collection at the front of your home, hotel or business at the arranged collection time to minimise delays.

Alternatively, you can deliver the shipment directly to us at any of our warehouse locations

Do I need to show ID during pick-up/delivery?

Yes, ID is required. The only acceptable forms of ID are:

  • Passport
  • Driver's License (Photo ID)

Does World Baggage pick-up or deliver on weekends or public holidays?

We provide on demand, metropolitan courier service, 24 hours - 7 days, all items to 1000kgs.

For our customers located outside of a metro area we can still arrange collection of your shipment from your front door, anywhere in Australia too. Pickup service is available Monday-Friday, sorry no weekend or after hours pick up service available in these areas.

Is a signature required for all pick-ups?

No, in all cases there must be someone available to authorise the pick-up of your luggage. This does not have to be you, but whoever it is must have an acceptable form of ID available.

Can my luggage be picked-up in my absence?

Yes, they can. For example, if you are travelling overseas and want an item collected from your home or hotel...you could ask your family or concierge to be your authorised representative. This representative needs to be able to show their own acceptable form of ID before pick-up can be made.

Can I arrange a pick-up from a workplace?

Yes you can. If you want your luggage picked-up from your workplace, please advise reception/security that a pick-up is to be made, so that unnecessary delays are avoided.

If the luggage is to be picked-up from you, please ensure that you have an acceptable form of ID ready, or if the pick-up of your luggage is to be made from a colleague, secretary, please ensure that they have their own acceptable form of ID ready.

How many days in advance should I prepare my luggage for pick-up?

Your luggage must be ready prior to collection. It is not possible for our Representatives to wait while you finish packing.

Can my luggage be picked-up from multiple locations and then dropped off at the same locations?

Yes you can. However, this will require you to enter these as separate bookings.

Do you pick-up and deliver wheel chairs?

Yes we can. However all chairs must be folding types and in a protective cover.

Please note that the maximum weight of any one piece must not exceed 32kgs.

Motorised wheel chairs should have batteries removed.

Refer to the dangerous goods information

What is your service area?

World Baggage can pick up and deliver to over 200 countries & territories worldwide.

If I send my luggage to a hotel, can I have my bags delivered before my own arrival?

Yes, you can. When booking your hotel, please advise them that World Baggage will be delivering your luggage and on which date. Any additional information such as contact names and telephone numbers should be listed in the 'special instructions' box when completing your online booking.

How long will it take for my luggage to be delivered?

Transit times may vary subject to the service selected and your nominated destination. Please use our Fast Quote system to obtain an estimated delivery time for your shipment.

What happens if the delivery of my luggage is delayed, damaged or lost?

In the unlikely event that your luggage is delayed, damaged or lost, we will investigate this as a matter of priority and keep you fully updated and informed.

It is imperative that you advise us within 14 days from the date that the items were delivered to be able to process your claim. We will undertake our own investigations before authorising the claim, so please supply as much information as possible. If the claim is for damage, we require photos of the damaged luggage/contents to be sent to us. For lost contents, proof of ownership will be required.

It is also important to make a note of any damage on the delivery note that you sign.

For more information see visit our Freight Insurance page.

What happens if no-one is available to accept my luggage delivery?

Delivery of your items requires a signature. If no one is available at the destination to sign for the delivery, our representative will leave an "attempted delivery notice". Follow the instructions on this card to arrange for re-delivery.

Do I need to advise the hotel that my bags will be delivered by World Baggage?

Yes. Please inform the reception staff that your luggage will be delivered by World Baggage and this will give them the authority to sign for them upon delivery.

Storage?

All airports around the world offer different periods of free storage upon arrival of your shipment. It is your responsibility to ensure you have processed and collected your shipment to avoid additional storage charges.

All Sea ports and Container Freight Stations (CFS) offer different periods of free storage upon arrival of your shipment also (generally 3 days from the date cargo is available). It is your responsibility to ensure you have processed and collected your shipment to avoid additional storage charges.

Click here for international airports free Airport Storage Guide.

7. Tracking

How will I know the status of my shipment?

Once your shipment has departed, you will be sent a tracking number.

You then sign in using your email and password where it says Track my Order. You will then be prompted to put in your tracking number, and to choose a carrier or shipper. Once this is done, you will be able to see the progress of your freight shipment.

For sea freight services you can contact the shipping line in the country of final destination closer to the expected arrival of your shipment for more accurate information.

What is a World Baggage pre alert?

A World Baggage pre alert is an email notification containing all flight/vessel details and tracking information, including contact information for where your shipment is available from and a fact sheet advising you what to do upon arrival of your shipment. You can use this information to Track and Trace your shipment online.

Will I be contacted upon arrival of my shipment?

Yes, the airline or shipping line carrying your shipment will contact you upon arrival of your shipment. It is very important to provide accurate contact information when you complete your online booking.

The World Baggage Pre Alert will also contain contact information, which will allow you to contact the Airline or shipping line directly.

Storage?

All airports around the world offer different periods of free storage upon arrival of your shipment. It is your responsibility to ensure you have processed and collected your shipment to avoid additional storage charges.

All Sea ports and Container Freight Stations (CFS) offer different periods of free storage upon arrival of your shipment also (generally 3 days from the date cargo is available).

It is your responsibility to ensure you have processed and collected your shipment to avoid additional storage charges.

Click here for international airports free Airport Storage Guide.

8. Insurance

Is my excess baggage shipment insured?

International Airlines have a limited liability of apx USD $20.00/kg between the airport of departure and airport of arrival for loss or damage.

Sea freight services carried by shipping lines offer no such cover.

Both shipments are carried on the basis of "shipper's risk". Which means it is the responsibility of the sender (you) to insure their shipment for loss or damage.

Go to our Freight insurance page for more details.

Should I insure my excess baggage shipment?

We strongly recommend that you obtain adequate insurance for your goods. Your travel insurance policy should cover the cost of your luggage in the very unlikely event that it is lost or damaged.

Go to our Freight insurance page for more details.

How do I ensure my shipment?

World Baggage can arrange to attain a Marine Transit Insurance policy on your behalf. Please Note - You will need to complete an itemised inventory per bag/box with the nominated value per item.

Go to our Freight insurance information page for more details.

What happens if the delivery of my luggage is delayed, damaged or lost?

In the unlikely event that your luggage is delayed, damaged or lost, we will investigate this as a matter of priority and keep you fully updated and informed.

It is imperative that you advise us immediately to be able to process your claim. We will undertake our own investigations before authorising the claim, so please supply as much information as possible. If the claim is for damage, we require photos of the damaged luggage/contents to be sent to us. For lost contents, proof of ownership will be required.

It is also important to make a note of any damage on the delivery note that you sign.

9. Dimensions and Weights

What is the maximum weight allowed for each bag or box?

While there is no maximum weight, we don't want you or us injuring ourselves trying to pick up your bag. If you cannot lift your baggage then neither can our driver.

Health & Safety regulations limit the gross weight of individual items of luggage to 32kg. Please notify us if you have individual items exceeding 32kg in weight so that we can make suitable arrangements to have these items picked up.

How many pieces of luggage can I ship?

You may ship as many items as you like.

Do I need to advise you of the exact weight of my shipment?

Whilst an exact weight is preferable, it is not critical. For the purpose of a quote or booking an 'estimated' chargeable weight is required.

All shipments are subject to confirmed weights and measures once received.

Your invoice will be raised and issued based on these confirmed weights and measures.

What is chargeable weight ?

When sending excess baggage around the world, airlines determine "chargeable weight" by the either the "gross weight" (how heavy it is) or the "volume weight" (how much space it takes up). As you can appreciate, space on board an aircraft is at a premium; this ensures you only pay for what you use.

How is the chargeable weight calculated?

Chargeable weight is calculated on either the gross weight or the volume weight, depending on which is greater. All shipments are subject to confirmed measures and weights prior to invoicing and dispatch by World Baggage.